Order and Shipping Details
Custom printed clothing and accessories production time is currently 5 to 8 days depending on the complexity of your order. Larger orders will take a little longer. I cannot refund or accept returns of any custom printed clothing items due to size or fit issues so please be sure to order appropriate size and double check your selections. These are printed and manufactured in a high quality Canadian or US small production print house and will be shipped from a USA address - delivery normally takes about 5 to 8 days for most US addresses.
Due to high demand, production time for hand crafted jewelry products is currently 2 to 3 weeks so plan ahead. The amount of time it takes to get your order ready to ship can vary depending on the complexity of the items. See individual listings for details or contact me with questions.
All orders ship by USPS 1st class or Priority mail depending on the size and weight of your order. Shipment can rarely be rushed due to production times and it is best to plan and order in advance.
Within USA: 4-8 business days via USPS First Class Mail from shipment date.
International: several weeks (no tracking information).
International customers should be aware of the rules and regulations of their country for importing goods. Buyers are responsible for the customs or duties charges that may incur.
Gift wrapping and packaging
All jewelry orders will arrive with beautiful gift wrapping and lovely product description cards so you won't have to worry about shipping a gift to another location. Just use the recipients mailing address in the order ship to field and add a gift note in the message box.
If you need a receipt for a gifted transaction, just let me know and I will email you a copy.
What is Raku Ceramic
The term Raku refers to a rapid firing technique, adapted from ancient Japanese firing traditions. Most of the work I do is done with hand building techniques. Wet clay is formed into the desired shape and or finished and left to dry for up to 2 days before going on to the first firing stage. Pieces are then bisque fired, glazed, and taken in the molten red hot stage to be Raku fired. This requires bringing the kiln to a temperature of 1800 degrees F. and taking each piece individually to the Raku firing container for the final part of the process. The resulting combustion in the Raku environment brings metals in the glaze to the surface and is always unpredictable and beautiful.
What is Dichroic Glass
Multiple ultra-thin layers of different metal oxides (gold, silver, titanium, chromium, aluminum, zirconium, magnesium, silicon) are vaporized by an electron beam in a vacuum chamber. The vapor then condenses on the surface of the glass in the form of a crystal structure. This is sometimes followed by a protective layer of quartz crystal. The finished glass can have as many as 30 to 50 layers of these materials yet the thickness of the total coating is approximately 30 to 35 millionths of an inch (about 760 to 890 nm). The coating that is created is very similar to a gemstone and, by careful control of thickness, different colors are obtained.
Sustainable Product Materials
Many of my pieces have a heavy nature influence. Use of real plant inspired products gives us all an opportunity for reflection and thoughtfulness for the importance that Mother Nature has in all of our lives and I love being able to make for you treasured nature tokens to use in your daily routines.
Hemp, silk, cotton, copper, brass, bronze, tin, silver, earth clay, glass, river stones and naturally formed ore and minerals are the material focus for most of my jewels.
No hassle return policy
☮ I am always happy to do an exchange, return or alteration on an order. Although I fully expect you to be very happy with your items, there can be times when you choose to return an item or need to make a change. I want to keep happy lifetime customers and continue to make you smile. Please contact me with questions.
I cannot refund or accept returns of any custom printed clothing items due to size or fit issues so please be sure to order appropriate size and double check your selections. If you are in between a sizing order a size up.
Refund amounts will be your original purchase, minus shipping costs.
If you are sending an item back to be returned, please make sure you purchase delivery confirmation or insurance. I cannot be responsible for items lost in the mail, it is your responsibility to make sure the item gets to me.
Insurance loss claims information:
In the instance of a loss due to a shipping problem, I do require that buyers sign a statement for the insurance company in the case of a lost package or damage during mailing. This may also require the buyer to take a photo of the damaged package/item along with the statement and send them to me before I will begin the process to issue a refund. I do require this signed document returned to me so that I might begin the claims process.